Bank of Abyssinia (BOA) customers have faced inconvenience with accessing the bank’s digital services due to issues following recent updates to the bank’s mobile banking app and core banking system.


BOA Mobile, the mobile banking app of Abyssinia, which has over 100,000 downloads on the Play Store, was updated on February 17, 2023, with the new version intended to improve UI/UX, facilitate easy activation, and provide biometric authentication.

However, many users have found the updated app to be more problematic than its predecessor, expressing a preference for the old version.

Customers have reported various problems, including the app frequently crashing, making even simple…

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